Our company

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ALCASYS – your communication technologies partner since 2004

ALCASYS Slovakia a.s. has been founded in 2004 as a supplier and integrator of modern and professional communication solutions.

In 2015 we extended our impact to the market of Czech Republic by establishing ALCASYS Czech Republic s.r.o.

2004

Establishing of ALCASYS Slovakia a.s.

2006

Achieved ISO 9001 Quality Management Systems Certification

 

2007

Project to build a new contact center of biggest Slovak bank - VÚB

2009

Winner of „Genesys partner of the year in CEE“ award

 
 

2013

Acquisition of Webster Communications

2014

Our team reached the size of 30 members

 

2015

We established ALCASYS Czech Republic, s.r.o.

Our team

01

„We are still small enough to keep flexibility, willingness and enjoy what we do. On the other hand we are big enough to successfully deliver major projects and provide high quality support to our customers.“

Ján Kostka

Managing director of Alcasys Slovakia, a.s.

02

„Each project moved us forward. Individuals, team, and the company.“

Marián Peťko

Chief operations director

 
03

„Our priority is to listen carefully, support you, win and keep your trust in us.“

Peter Bališ

Service team manager

04

„Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.“
Donald Porter, V.P. British Airways

Peter Janičina

Service delivery director

 
05

„To build in Czech Republic both excellent and affordable solution provider in the field of contact centers and Customer eXperience.“

Petr Hybš

Managing director of Alcasys Czech Republic s.r.o.

 

„We are a strong team with a family atmosphere who is here just for you. We are happy to contribute to your growth and success.“

Radomír Letaši

Chief financial officer

Our stable team comprising of experienced professionals who delivered many successful projects is the guarantee of high quality services appreciated by our customers. We offer consultation and solution design, we have long-standing experience with deployment and integration of communication solutions, and we assure quick troubleshooting, or enhancements of your systems. Currently our team consists of more than 30 analysts, consultants, project managers, technical experts, and developers who are ready to provide you with solutions addressing your needs.

01

Experience

You can rely on us. Our expertise in integration and deployment of communication systems is built upon many years‘ experience with delivering various projects – from routine configuration changes to tailored solutions addressing specific needs of our customers. We engage top-class technologies and our consultants and experts to continuously keep pace with new trends in communication field and bring them to our market.

We are proud to have customers such as Orange, ESET, CFG, Telekom, and Allianz. Many of them use WebGAD application developed by our development team.

02

Values

We believe that success of a company is strongly depending on every single person. We adhere to values which we consider crucial in our professional as well as in private lives. We are acting transparently towards each other as well as towards our customers. We treat everyone with respect. We constantly aim to extend our skills and obtain new knowledge which we further share with our business partners.

Our goal is to enjoy what we do and not just to be employed. We believe that this approach allows us to further grow and to be proud of the company we work for.